Enthusiasm for advancing operational excellence and enhancing customer experiences in a dynamic environment is evident. A strong background in management and training, complemented by extensive expertise in aviation and banking, aligns well with the mission to deliver top-tier service. A commitment to fostering teamwork and ensuring safety is underscored by years of experience in high-pressure settings, highlighting a readiness to contribute to organizational success.

 

Education

Accounting and Administration - Lisbon Accounting Administration College (ISCAL)
Bachelors 1999 - 2003 Completed 2 years of college. Lisbon, Portugal
Banking Training Institute (IFB)
Diploma of Professional Degree in Bank Management 2008 - 2008 Got a diploma on Bank Management with the highest score and honored the best student of the class. Lisbon, Portugal
Skymates, Inc
October 10, 2011 - February 8, 2012 Was granted my Commercial Pilot Certificate with Multi Engine and Instrument Rating.

Work Experience

Microsoft Office Trainer
NOSI 08-2003 - 11-2003 3 months period at NOSI as a Microsoft Office teacher, mainly in Excel and Word applications
Assistant Manager
Caixa Economica de Cabo Verde - CECV (Cape Verde Savings Bank) 11-2003 - 09-2011 2 months as a front office operator, giving information to customers, opening accounts and commitment to fostering teamwork and ensuring safety making loans simulations, 3 years as a front office cashier, 3 years as the branch treasurer and responsible for reporting issues, problems and concerns. 2 years as the branch Assistant Manager and 6 months as a Manager
Duty Manager
Signature Flight Support - Boston Logan Airport 09-2014 - 03-2021 Was hired as a Line Service Technician working on the ground handling private jets. Work included Proven ability to resolve customer complaints and to aircraft marshaling, baggage handling, aircraft re-fueling, de-icing, GPU connections and aircraft towing. Promoted to Training and Operations Supervisor, responsible for new hires on the job training as well as classroom and computer base training. In charge of maintaining all paperwork organized tasking skills and up-to-date for audits. Promoted to Duty Manager of Signature Flight Support Boston where I managed day-to-day operations such as staffing, overtime, ramp parking management, safety and SOP adherence by all employees.
Lawn Care Specialist
Natural Tree and Lawn Care 08-2021 - Present Lawn diagnosis for desease, pests and application of fertilization programs in residential and commercial properties

Aircraft Experience

C-172
  • Time in Type: 229.9 hours hrs
  • Last Training: March 23, 2025
  • Training Type: Initial
PA-44
  • Time in Type: 21.3 hours hrs
  • Last Training: February 8, 2012
  • Training Type: Checkride
  • Facility: Skymates, Inc
PA-28
  • Time in Type: 1.2 hours hrs
  • Last Training: November 17, 2024
  • Training Type: Checkout flight
  • Facility: Kpym