Over the past 14 years, I’ve built my career from the ground up in commercial aviation. Starting on the front lines of airport operations and leading cabin crews as an Inflight Crew Leader, I’ve spent thousands of hours navigating high-pressure situations, managing crew resource dynamics, and keeping operational flow smooth and safe. As an FAA Commercial Pilot with an Instrument Rating, I bring a unique dual perspective to the cockpit. My background in psychology gives me a sharp edge in Human Factors, communication, and situational awareness—skills that are just as vital as stick-and-rudder precision. Whether managing irregular operations on the ground or commanding an aircraft in the sky, my focus is always the same: safety, clear communication, and operational excellence.

 

Experience flying Piper Cherokee/Warrior, Mooney and Cessna 172. 

Education

Universidad Interamericana de Puerto Rico
Psychology 01-08-2009 - 01-05-2012

Work Experience

Inflight Crew Leader / Flight Attendant
JetBlue Airways 01-04-2016 - 01-07-2026 Crew Leadership & CRM: Directed daily cabin operations and service workflows for diverse flight crews, ensuring strict adherence to FAA safety regulations, standard operating procedures (SOPs), and seamless crew resource management (CRM).• Operational Excellence: Served as the primary liaison between the flight deck, gate agents, and inflight operations to optimize turnaround efficiency, maintain situational awareness, and ensure on-time departures.• Crisis & De-escalation: Spearheaded high-stakes conflict de-escalation and resolved complex in-flight cabin situations with calm, decisive professionalism under high-pressure scenarios.• Performance Metrics: Mentored and coached new hires on service and communication standards; consistently exceeded corporate hospitality metrics, maintaining personal performance scores of 4.6 to 4.7 against a 4.5 baseline.
Airport Operations Agent
JetBlue Airways 01-05-2012 - 01-04-2016 Managed high-volume frontline operations, driving efficiency across ticketing, check-in, and boarding processes under fast-paced, time-critical conditions.• Resolved complex customer grievances, baggage discrepancies, and irregular operations (IROPs) delays, prioritizing logistical efficiency and effective communication.• Collaborated closely across large, cross-functional airport teams to maintain strict standards of safety, accuracy, and operational speed.

Aircraft Experience

Piper
Mooney
Cessna