Service- driven professional with over 10 years of customer service and hospitality experience in both F&B and aviation industry, known for building strong customer relationships and thriving in fast paced environments. Currently seeking a new role within the aviation industry that offers growth , learning and career development.

Education

Buiqui Aerospace
Profesional Pilot Program - PPL to CFI 01-02-2025 - Present
University of Puerto Rico
Bachelor of Arts in Psychology with Minor in Computer Science 01-08-2011 - 15-12-2015
Instituto de Banca y Comercio
Associates in Mixology and Business administration 01-08-2014 - 01-08-2016

Work Experience

Bilingual Lead Flight Attendant
American Airlines 01-10-2016 - 01-04-2024 Communicated clearly with crew members, actively listening to concerns and finding appropriate middle ground to meet flight and safety goals. Answered passenger questions and provided solutions to issues when they arose during flights.
Spa and Fitness Manager
The Ritz Carlton Dorado Beach 01-08-2013 - 01-10-2016 Ensured to meet customer needs personally. Maximized efficiency through time management and staff supervision to boost productivity and sales. Assisted guests by finding the right products to meet individual needs catered for them, promoting the sales of specific items or merchandise.
Sales Executive
Bella Group - Help new recruits in all sales steps during their first month of being on floor. Was recognized as Top 10 Sales Executive in all Bella Group. for 2 months consecutively. Actively Prospecting and Marketing through social media, boosting sales 20%.

Highlights

Commercial Pilot and ongoing training CFI-CFII
July 29, 2026 "Commercial Pilot with 258 flight hours (C150/172) and a strong aviation background as a Flight Attendant. Actively completing Multi-Engine and CFI training. I bring advanced Crew Resource Management (CRM) skills, a proven track record of effective delegation, and high-level communication built in real-world airline operations. Ready to deliver safe, premium, and highly coordinated flight support as a charter SIC."
Professional CRM & Aviation Operations
October 3, 2016 Leveraged extensive cabin crew experience to master Crew Resource Management (CRM). Expert in clear crew communication, flight deck coordination, workload delegation, and high-pressure emergency management.
Premium Passenger Care & Safety Compliance
April 16, 2024 Managed high-end passenger relations, safety briefings, and strict FAA compliance in fast-paced flight environments. Highly skilled at coordinating with gate agents, dispatch, and flight crews

Aircraft Experience

Cessna, C-150, C-172
  • Time in Type: 258 hrs
  • Last Training: July 4, 2026
  • Training Type: Initial CFI
  • Facility: Buiqui Aerospace Corp